About Uueos Privacy Policy
Last updated: June 2024
We are Uueos (“we”, “our”) and we are committed to protecting your privacy. This Privacy Policy provides information about how we collect and use personal data. Uueos operates , various international websites, mobile applications (collectively, the “Websites”). This Privacy Policy sets out the information we collect, why we collect it, and how we use and share it.
Uueos
The Websites and Services provided are not intended for children. If you have any questions about this Privacy Policy, you can contact us at https://uueos.com.
If you require to exercise your legal rights, please see below (“What are my privacy rights?”).
What information do we collect and how do we collect it?
When you interact with us, whether by using our Website or communicating with us, we may collect the following information about you:
Information you provide to us: If you register for an account on our Website, order products, fill out any online forms (such as a registration form, survey, or to review products you ordered), opt-in to receive our newsletter and special offers or promotions, participate in social media features, or communicate with us (by email, phone, instant messaging applications, social media, or other means), you may provide us with information about yourself. Depending on what you
provide, this information may include your name, address or location, phone number, email address, date of birth, gender, purchase information, shopping preferences, comments, images, and financial information (including your credit or debit card details, although we do not hold this information, but our payment processor does).
If you register for an account on the Website, you may choose to provide us with your photo and nickname. You can also invite your friends to shop on our Website through your Uueos account. Please make sure you have your friends’ permission before sharing their contact details with us, even if we have told them that we have received their information from you, and only forward emails to people you know are willing to receive emails.
Information we receive from other accounts or sources: We may receive information about you from other sources, such as from your other accounts or other websites. By logging into our mobile applications through other means, or linking your Uueos account on our website to your account, you authorize us to obtain certain information and content from those accounts. The specific types of information we may obtain depend on your settings for that account or website and are subject to their privacy policies.
We will append this data to our existing customer account information to better understand customer interests and provide more relevant product recommendations and advertising, improve customer safety when using our website, and comply with our legal obligations, such as sanctions laws. This information may include household size, household income, or occupation. This information can be associated with your personal information, such as name, email, address, physical address, or phone number.
Information our website collects about you: Our website system creates and automatically records certain information each time you visit the website. This information includes:
Cookies: You can see more details about cookies in this policy, but these small text files can help improve your experience of the website and make it easier for you to interact with us. This may include storing your location or language preferences to save you the trouble of re-entering information when you return, or ensuring that the items you want to order do not disappear as you browse through pages on our website. We also use cookies to provide you with customized advertising.
Device Information: The information provided by your device will vary depending on your operating system and device settings, but includes the type of device you have, the IP address and location of your device, the browser you use, your mobile network provider (for mobile devices), the pages you have visited, your time zone and country location, and crash or download error reports.
Information we collect in,: Uueos is always looking for new opportunities to improve your shopping experience, and this extends to your experience in,. When you visit the Uueos website, you may have the opportunity to use advanced technology to enhance your, experience in,. If you use a credit or debit card to make a purchase, complete a survey or questionnaire or promotion, provide us with feedback, or otherwise interact or communicate with us in, or after your visit, you may also provide us with information about yourself in,. The information that may be provided includes the type of device you have, device identifier/media access control (MAC) address, the distance of the device from the access point, and the location of the device. You can stop providing information by contacting our customer service. We may also record your interactions with the product in order to enhance your experience by providing you with more personalized services during and after your visit.
What do you use my information for?
In order to provide you with our services, including allowing you to use our website to order and receive products, manage your Uueos account and optimize your experience, we need to use your information in a number of different ways.
If you tell us you would like to receive marketing communications, or when you use our Services to make a purchase, we will use your personal information (including your name, email address and address) to occasionally send you updates, news and offers by email, post or other media. We may use your information (including supplementary information received from the website that we will attach to our existing customer information, as described below) to tailor this information to you. You can unsubscribe from our email marketing messages by modifying your preferences in the Profile Management section of your account or by following the unsubscribe instructions in the promotional email sent to you.
You can unsubscribe from our email marketing messages by modifying your preferences in the Profile Management section of your Uueos account, following the unsubscribe instructions in the promotional email sent to you, or by completing this unsubscribe form. If such services are available in your country, we may use your information to provide you with shopping advice and personal styling services so that you can have a better, more interactive shopping experience.
Provide you with the most relevant ads on your different devices and on our own and others’ websites and mobile apps. In addition to information about your visit to our website or use of our mobile apps, our website may also use information about your interactions with other websites or apps to target advertisements to products offered by Uueos or other websites. For information about opting out of targeted advertising and controlling the use of cookies, please see the Cookies section of this Privacy Policy.
We also conduct research, analysis and surveys on the number of times you use our website and the number of page views. We track your spending on our website. Finally, we use your information to confirm your identity and conduct a credit check or anti-fraud check to ensure your and our financial security. Please scroll down to learn more about the purpose for which we collect your information, the specific information we collect, and the legal basis on which we collect this data.
By registering and managing your Uueos account on our website, we collect your name, email, password, and other details you may want to add to your account, such as phone number, address, and gender. The legal basis is the performance of the contract with you.
To complete the order you place through our website, we collect your name, address, telephone number, order details (such as the product you purchased, size and price). The legal basis is the performance of the contract with you.
In order to collect payment from you, we collect payment information, including credit/debit card number and cardholder name. We do not store this information and will only transfer it to our authorized payment providers. The legal basis is to sign a contract with you.
To provide you with our customer service (including helping you with any questions you may have with our services or contacting you about your experience with us) : We collect your name, email, password, phone number and address and a record of your contact with us. The legal basis is the performance of the contract with you and our legitimate interest in retaining you as a customer.
To monitor the quality of our customer service, we collect your name, email, password, phone number and address, your response to our SMS inquiries about the quality of our service, and your contact history with us (including our call history and call history via email or other instant messaging applications). The legal basis is our legitimate interest in running our business.
View and post your comments on orders: We collect your name, age range, skin characteristics (such as type, skin tone, and issues), and your written comments. The legal basis is your consent.
In order to administer, maintain and optimize our website and services, we collect your device information (such as your device IP address and device type), cookie identifiers and browsing information. The legal basis is our legitimate interest in running our business.
Conduct fraud and credit checks if we can do business with you, We collect your name, email, address, credit/debit card details, browsing history, purchase history, date of birth, gender, behavioral cookies, device information (such as IP) Address and device type), any country identifiers (such as driver’s license or ID card), and any publicly available information (such as social media profiles or news). The legal basis is a legitimate interest in protecting Uueos and its customers from fraudulent activity and in complying with legal obligations.
In order to send you marketing messages and personalized offers, we collect your name, email, phone number, address, date of birth, purchase history, browsing history and behavior, device information, shopping preferences, cookie identifiers, internal identifiers, and country. The legal basis is that we have a legitimate interest in obtaining electronic direct marketing of similar products and services from you through our website.
We provide you with personalized recommendations and enhance your experience by collecting your name, email, phone number, address, date of birth, purchase history, browsing history and behavior, interactions with products, device information, shopping preferences, nickname, cookie identifier, internal identifier, country, consumer level and wealth. The legal basis is our legitimate interest in running our business and improving your shopping experience.
By providing you with information about new products through your Uueos app, we collect your name, location, and device information. The legal basis is that you agree to allow the Uueos app to access your location.
We will conduct research, analysis, inquiries and investigations into your use of our website, we collect your name; Address; E-mail; The legal basis for device information is our legitimate interest in operating our business and improving our website and your experience.
For advertising that promotes and retargets our products and services, we collect your email, cookie identifier, and device information. The legal basis is our legitimate interest in running our business.
In order to generate summary statistical reports, we may use your order history, provided that the results of such reports do not identify you. The legal basis is our legitimate interest in running our business and improving the website.
Who do you share my information with?
To provide our services and website, we work with a number of carefully selected websites. To do this, we may share your information with these websites in the following limited circumstances:
The couriers we use to deliver products to you, so they need access to your order information, including your name and address.
Payment providers we use to process your payment information (including your credit/debit card details) so that we can collect payment from you.
Anti-fraud and credit check providers, to protect our and your security. They can access and process your information and related orders to check for any fraud.
Analytics and search engine providers, which we use to help us improve and optimize the website.
Customer service management providers, to enable us to provide customer service and improve and manage your customer experience.
Performance marketing and recommendation providers, to help us provide advertising and recommendations of Uueos products based on your interests and needs.
IT/technology providers we use to support, maintain and provide the technology and IT infrastructure that supports our website and the storage of your information.
Comply with legal requirements: Sometimes we may need to liaise with various regulators and law enforcement agencies in a number of different countries, whether as a result of a law, court order or other legal process. Although we will contest requests where appropriate, in certain circumstances we may have to share your information with regulators or law enforcement agencies. We will attempt to notify you of these legal requirements where we deem it appropriate, provided we are not prohibited from doing so by law or court order.
We may aggregate your information with that of other customers to create data sets about usage of our website, product purchases and other general grouping information about our customers. The legal basis is our legitimate interest in understanding usage of our services and demand for our products. While this data set is aggregated and anonymised, meaning it does not identify you personally, it provides valuable insights into usage of our website.
Transfer of your personal data
By using our website and services, you acknowledge and accept the processing of your personal information.
In order to provide our website and services, and in accordance with the above, we may transfer and store personal information collected from you to other destinations outside of our website.
Cookies
We use technologies such as “cookies” to collect information and store your online preferences. Cookies are small pieces of information sent by a web server to a web browser that allow the server to uniquely identify the browser on each page.
We use the following categories of cookies on our website:
Strictly necessary cookies: These cookies are required to enable you to navigate the website and use its features. Without these cookies, services you have requested (such as remembering your login details or shopping basket items) cannot be provided. These cookies also inform us about your behavior on our website so that we can do business with you and protect Uueos and its customers from fraudulent activity.
Performance cookies: These cookies collect anonymous information about how you use our website and highlight areas where we can improve, such as navigation, shopping experience and marketing campaigns. The data stored by these cookies does not reveal personal information that can be used to identify you personally. They are also used to help measure the effectiveness of advertising campaigns. You can opt-in to these cookies using your browser settings.
Functionality cookies: These cookies remember choices you make, such as the country you visit our website from, language and search parameters (such as size, color or product range). These cookies can then be used to provide you with an experience more tailored to your selections and make your visit more personal and enjoyable. The information these cookies collect may be anonymous and they cannot track your browsing activity on other websites. You can opt-in to these cookies using your browser settings.
Targeting cookies or advertising cookies: These cookies collect information about your browsing habits and limited aggregate demographic information to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an ad. They remember the website you visit and share this information with other websites. For example, to provide you with more personalized advertising when you visit other websites. You can opt-out of these cookies using your browser settings.
Please note that rejecting cookies does not mean that you will no longer receive online advertising. It does mean that the website you opted out of will no longer serve ads tailored to your web preferences and usage patterns, so you may see more ads that are less relevant to you and your preferences.
Security
Keeping you and your personal information secure is very important to us. We take a number of reasonable steps to protect the personal information you provide, including:
Using Transport Layer Security (TLS) to encrypt the personal data you send to us during the ordering process (including any financial information such as credit or debit card details).
You are required to establish a unique username and password to access your Uueos account on our website.
Your credit or debit card details are not saved to prevent any credit or debit card transactions.
Our servers and IT systems are regularly monitored for vulnerabilities and attacks. Unfortunately, though, the transmission of information via the Internet is not completely secure. We cannot guarantee the security of your personal data transmitted to or through our website, and any such transmission is at your own risk. In particular, please remember that if you voluntarily disclose personal information in a non-protected environment through other means of communication outside the website (e.g., by email, SMS, online messaging), then this information may be collected and used by us or others over whom you have no control.
How long will you use my information?
We will retain the data you provide to us for as long as you have a Uueos account with us, and thereafter for such period if you have questions or claims regarding our services, although we may be obliged to comply with longer retention periods under legal requirements applicable to us.
In certain circumstances, you can ask us to delete your data, as described below.
We may store your information in an aggregated and anonymized format after you terminate your use of our services.
What are my privacy rights?
You have certain rights in relation to the personal data we hold about you, which we explain in detail below. Some of these rights only apply in certain circumstances, which are detailed below. We also explain how to exercise these rights. Please note that before responding to any request to exercise your rights, we will ask you to verify your identity, which may include asking a set of security questions to ensure it is you. When you appoint someone else to make a request on your behalf, that person and/or organization will need to produce a valid authorization issued by you. We must respond to your request to exercise these rights without undue delay and at least within one month (although this may be extended for a further two months in certain circumstances).
Access: You have the right to know whether we process your personal information and, if we do, to access certain information about the data we hold about you and how we use it and with whom we share it. Please note that in your Uueos account dashboard, you can see information about you, i.e. your account details (such as name, email, phone number, date of birth, your address for checkout and delivery, your order history and shopping preferences).
You can also request a copy of your information. If you require more than one copy of the data we hold about you, we may charge a reasonable administration fee.
We may not provide you with certain personal information if providing it would interfere with the rights of others (for example, providing personal information we hold about you would reveal information about others) or if other exemptions apply.
Portability: You have the right to receive some of the personal information we collect from you in a structured, commonly used and machine-readable format and to ask us to transfer such personal information to another party. The relevant subset of personal data is data you have provided to us with your consent or for the performance of a contract between us and you. If you would like us to transfer personal data to another party, please make sure to specify that party and note that we can only do so where technically feasible. We are not responsible for the security of personal data we receive or its processing. We also may not provide you with certain data if providing it would infringe the rights of others (for example, providing personal data we hold about you would reveal information about another person’s or our trade secrets or intellectual property).
Correction: You have the right to correct any inaccurate personal data about you. You can edit your personal information in the My Account settings. You can also request a correction from us by emailing us. Please note that in some cases, we may ask you to specify why you believe the personal data we hold about you is inaccurate or incomplete so that we can assess whether a correction is required. Please note that while we are assessing whether the personal data we hold about you is inaccurate or incomplete, you may exercise your rights to restrict our processing of the applicable data, as described below.
Erasure: You may ask us to delete the personal data we hold about you in certain circumstances. Please scroll down for these circumstances:
You believe that it is no longer necessary for us to retain the personal data we hold about you.
We are processing the personal data we hold about you based on your consent and you wish to withdraw your consent and we have no other grounds for processing the personal data.
We are processing the personal data we hold about you based on our legitimate interests and you object to such processing. Please provide us with details about your grounds so that we can assess whether there is an overriding interest for us to retain such personal data.
You no longer want us to use the personal data we hold about you to send you promotions and special offers.
You believe that the personal data we hold about you is being processed by us unlawfully.
Please also note that while we are considering your request, you may exercise your rights to restrict our processing of your data, as described below.
Please provide as much detail as possible about the reasons for your request to help us determine whether you have a legitimate ground for erasure. Please note that we may retain personal data if there is a legally valid reason for us to do so (e.g. to defend legal claims or for freedom of expression), but we will inform you if this is the case.
If you ask us to delete data that has already been made public and there is a reason for deletion, we will take reasonable steps to try to tell others who are displaying the data or providing links to the data to delete it as well.
Limit processing to storage only. In certain circumstances, you have the right to ask us to stop processing personal data we hold about you, except for storage purposes. Please note that if we stop processing personal data, we may use it again if there is a valid reason under data protection law for us to do so (e.g. to defend legal claims or to protect others).
Below is a list of situations where you can ask us to stop processing and only store the personal data we hold about you:
You believe the personal data is inaccurate for the time we need to verify your claim.
You want the personal data to be deleted because the processing we are doing is unlawful, but you want us to retain the personal data only for storage and stop processing it.
We want to delete personal data because it is no longer necessary for our purposes, but you need to store it to establish, exercise or defend legal claims.
You object to our processing of personal data we hold about you based on legitimate interests and want us to stop processing the personal data while we determine whether we have an overriding interest in retaining such personal data.
Objection: You have the right to object at any time to our processing of your personal information for the purpose of sending you promotions and special offers, including where we build a profile for this purpose, and we will stop processing the data for this purpose. You can do this by changing your marketing preferences in your Uueos account, selecting “unsubscribe” at the bottom of our marketing emails, or filling out the unsubscribe form. Please note that you will still receive emails related to orders you place through our website or updates to our terms and conditions and privacy policy.
You also have the right to object to our processing of your personal information, and we will consider your request in other circumstances described below:
We process personal information we hold about you based on our legitimate interests (including profiling) and you object to such processing. Please provide us with details about your grounds so that we can assess whether there are compelling overriding interests for us to continue to process such data or whether we need to process such data based on legal claims. Please also note that you can exercise your right to require us to stop processing data while we assess overriding interests.
Withdrawal of consent: You can withdraw your consent at any time by changing your marketing preferences in your Uueos account or filling out the unsubscribe form
Complaints
If you have any questions or concerns about this Privacy Policy, please contact us:
Updates to this Policy
Any changes we make to this Privacy Policy in the future will be posted on this page, please check back regularly to learn about updates or changes to this Privacy Policy.
